Front and Back Office - Florida
We have a great opportunity available located on the coast of Florida. This position will equip you with all the necessary hospitality know-how for an entry position and will give you the opportunity of working in one of the most exotic locations the USA have to offer!
COMPANY DESCRIPTION:
Located in Islamorada in the beautiful Florida Keys, this attraction park has been operated since 1946. With its experienced professionals and beautiful scenery, it proposes the perfect opportunity for international students to learn about the increasingly globalizing American hospitality industry. Be involved in the buzzing east coast metropolis of Miami, while having the opportunity to see a calm and tropical side of the US.
KEY TASKS & RESPONSIBILITIES:
- Always greet guests in a friendly and professional manner according to attraction parks' standards
- Engage each guest as a unique individual and listen attentively to their requests
- Perform accurate check-ins and check-outs of guests daily
- Make reservations over the phone and in person
- Run daily reports to check reservations for accuracy and identify any special requests
- Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of a shift
- Anticipate and address guest’s service needs
- Listen to guest’s complaints or concerns and resolve their issue in a timely manner
- Promote a safe working environment
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
- Comply with the attraction parks', Procedures, and Code of Ethics
- Performs any additional tasks which are assigned by management
Keep the work area neat and tidy
